Flexible Workspace Manager
Reading, Berkshire
£36,000 - £38,000
We are recruiting for a Flexible Workspace Manager to join the 9,000sqft Reading location of an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider.
BENEFITS INCLUDE:
32 days of holidays (including Bank Holidays) +1 day extra every year
1 charity day per quarter
Enhanced leave
Personal development & training opportunities
Monthly wellness packages
THE COMPANY
This company has multiple locations across London, NW England, and Berkshire with thousands of resident members as clients and ongoing growth plans for more locations and continued career advancement opportunities for their team.
They believe in exceptional standards of workplace design, best-in-class member services and investing in their people. They are committed to providing an inclusive environment for their team and members, as they strongly believe that diversity breeds a more innovative, creative, and caring culture.
Offering a supportive work environment for their team, they also provide an abundance of training and development opportunities, monthly wellness packages, and quarterly socials amongst plenty of other perks!
THE ROLE
This is a unique opportunity, as this flexible workspace provider is looking for a talented and passionate manager who is eager to take the reins and drive a business as if it were their own.
You must be a people-person, fun-loving, organised, insanely efficient, and someone who doesn’t mind getting their hands dirty if necessary!
Your role is to be the glue to keep the community or workspace members together and to help make their Reading location a place where their members love to work, giving them everything they need to run their businesses smoothly.
As the Workspace Operations Manager, you are entrusted to run your workspace location like your own business, which means driving sales and keeping the business profitable.
DAILY RESPONSIBILITIES:
Workspace Operations
Onboard new members effectively, getting them off to a great start.
Manage the overheads in your space to achieve your budgets.
Ensure the building runs smoothly and the facilities and amenities are kept to a great standard.
Work directly with management on any issues to ensure the highest level of member experience and satisfaction.
Update and complete membership records as appropriate to ensure information is accurate and current.
Workspace Community Engagement:
Build meaningful connections for members through events, personal introductions, and networking.
Check-in regularly with members to understand their pain points, what’s working, and how the company can continue to improve.
Develop the company's presence with the wider local community: acting as an ambassador for what the company does and believes in!
Oversee events from weekly, workspace-wide events to unique events that you design and put on for your community of members.
Update and complete membership records as appropriate to ensure information is accurate and current.
Sales & Revenue
Be responsible for driving income in your space to achieve your budgets.
You’ll own membership enquiries that come to your space, as well as proactive sales opportunities to increase interest.
Work to increase occupancy to 100% by conducting great tours and effectively selling the space.
Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
Manage contracts and invoices relating to new and existing members.
Sustainability
Attend Sustainability training as part of your onboarding as well as other training provided.
Support the company's sustainability strategy, as part of your direct team, the company's wider team but also as an individual
Endeavour to use your charity hours to support a charity of your choice
Support the company's fundraising activities by aiding in delivering them or taking part in these activities
REQUIRED SKILLS & EXPERIENCE
Sales experience; and a successful track record of prospecting, developing, and closing clients.
A demonstrated customer service experience – a proven ability to add value to your customers.
An understanding of business operations, and ideally have experience operating a business unit or department.
An entrepreneurial spirit, excited to run your own business.
Previous experience managing a small team.
A track record of successful project management experience.
Experience with commercial responsibilities, managing a P&L (profit & loss).