Events Operations Manager (Music Studios & Creatives' Workspace)
Base Salary: £35,000 - £40,000
Location: East London
Hours: 9:30am-6pm Mon-Fri (Flexible subject to demands of the role)
THE COMPANY
Our client is revolutionizing the music and content creation industry with a unique members' club that combines cutting-edge studios, collaborative workspaces, and a vibrant community. This is more than just a place to record; it's a hub where creators, labels, and brands connect and thrive.
We are seeking a highly organised and passionate Event Operations Manager to oversee the seamless execution of a diverse range of events across four exciting locations.
You will be the driving force behind delivering exceptional experiences for clients, ensuring profitability, and maintaining the highest standards of quality and compliance.
If you are a passionate and experienced Event Operations Manager with a love for music and a talent for creating exceptional experiences, we encourage you to apply!
Contact us today to learn more about this exciting opportunity and join a world-leading creators' club.
ABOUT YOU
Experience: 3+ years of proven experience in event management, hospitality, or a related field.
Organizational Skills: Exceptional organizational and time management skills, with a meticulous attention to detail.
Client Focus: Passion for delivering outstanding client service and creating memorable experiences.
Industry Knowledge: Familiarity with health & safety regulations, fire codes, and venue management best practices.
Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with clients, staff, and stakeholders.
Problem-Solving Skills: Proactive and solutions-oriented approach to problem-solving, with the ability to handle client feedback constructively.
Passion for Music: A genuine interest in the music industry and a desire to contribute to a thriving creative community.
KEY RESPONSIBILITIES:
Client Relationship Management: Serve as the primary point of contact for clients, ensuring clear communication, exceeding expectations, and building strong relationships.
Event Planning & Execution: Coordinate and deliver a variety of events, from private hires and member gatherings to large-scale productions, collaborating effectively with marketing and community teams.
Operational Excellence: Oversee all aspects of event logistics, including staffing, setup, and breakdown, ensuring smooth operations and efficient resource utilization.
Financial Management: Maximize event profitability by optimizing staffing levels and identifying upsell opportunities.
Compliance & Safety: Maintain strict adherence to health & safety, fire regulations, and other legal requirements, including noise mitigation protocols.
Post-Event Management: Conduct thorough post-event assessments, document any damages, and ensure appropriate deductions from deposits.
Staff Coordination: Schedule and induct event staff, including security and engineering personnel, ensuring they are well-prepared and understand their roles.
Quality Assurance: Maintain impeccable quality standards for all events, conducting post-event evaluations to identify areas for improvement.